Privacy Policy

1. Introduction

Care Pool Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our healthcare staffing platform services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on our platform, express interest in obtaining information about us or our services, or otherwise contact us. This information may include:

• Name, email address, and contact details
• Professional credentials and qualifications
• Employment history and availability
• Practice or facility information
• Login credentials
• Payment and billing information
• Background check and verification documents

Health Information

As a healthcare staffing platform, we may collect and process certain health-related information including:

• Medical licenses and certifications
• Vaccination records and health clearances
• Professional liability insurance information
• Continuing education records

Automatically Collected Information

When you access our platform, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent
• Referring website addresses
• Usage patterns and preferences

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Facilitating matches between healthcare practices and professionals
• Creating and maintaining your account
• Providing and maintaining our services
• Processing payments and managing billing
• Conducting background checks and credential verification
• Responding to your inquiries and support requests
• Sending administrative information and service updates
• Improving our platform and user experience
• Ensuring compliance with healthcare regulations
• Protecting against unauthorized access and legal liabilities
• Analyzing usage patterns to enhance our services

4. Information Sharing and Disclosure

We may share your information with:

• Healthcare practices and professionals as part of our matching service
• Third-party service providers who perform services on our behalf
• Background check and credential verification services
• Payment processors and financial institutions
• Business partners with your explicit consent
• Legal authorities when required by law or to protect our rights

HIPAA Compliance

We understand the importance of protecting health information and comply with applicable HIPAA regulations when handling protected health information (PHI).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• Legal and regulatory requirements
• Business and operational needs
• Account status and activity
• Dispute resolution requirements

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access and review your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze site usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us: